ImmiAccount help
On this page
Always use the official Home Affairs website to sign in, and never pay anyone just to create an account.
What problem are you having?
| If this is you | Go to |
|---|---|
| You need to make an account | How to create an ImmiAccount |
| You can't log in, or something looks wrong | ImmiAccount login problems |
| You forgot your password or username | Forgot your ImmiAccount password |
| The 6-digit code isn't working, or you lost your phone | ImmiAccount MFA setup and fixes |
| It says your email is already used | Email already in use |
| Your account seems locked | Account locked |
| You see an error when you lodge, pay or attach documents | Common ImmiAccount errors |
| You're not sure if you need ImmiAccount or VEVO | ImmiAccount vs VEVO |
What is an ImmiAccount used for?
Home Affairs says you can use an ImmiAccount to apply for a visa or citizenship, apply for an APEC Business Travel Card, apply for Australian Trusted Trader, and access LEGENDcom. It can also be used to create a Visa Entitlement Verification Online (VEVO) account for an organisation.
You don't use it to apply for an Electronic Travel Authority (ETA).
Should I make an individual or an organisation account?
If you're applying for yourself, or helping a family member or friend, choose an individual account. If you work for an organisation, are a registered migration agent, or are with a sponsoring company, choose an organisation account.
Five things that stop most problems
- Use your own email address. You'll need it for confirmation, and for some MFA and recovery steps.
- Keep your secret question answers. You may need the exact answers to get back in.
- Set up MFA with an authenticator app. Home Affairs lists Google Authenticator, Microsoft Authenticator and Duo Mobile as examples.
- Don't share your login. The Law Council of Australia has advised people to stop sharing ImmiAccount credentials and to create their own accounts.
- Keep your own copies of documents. Home Affairs says you can't view uploaded supporting documents in ImmiAccount afterwards.
When should I contact Home Affairs?
Check the common causes first. Home Affairs asks you to rule out maintenance or technical faults, payment problems, attachment problems and lodgement error messages before you contact it.
If it is still a technical problem with your account or application, use the ImmiAccount technical support form. The department says not to use that form for account access or recovery. For those, use the forgotten username, forgotten password or lost MFA links on the login page. The department aims to respond within ten business days and asks you not to send repeat requests in that time.
FAQ
Is ImmiAccount the same as VEVO?
No. VEVO is a separate system for checking visa conditions. See ImmiAccount vs VEVO.
Do I need an ImmiAccount for a tourist visa?
It depends on the visa. Home Affairs says ImmiAccount is not used for an ETA.
Can someone else make my ImmiAccount for me?
Home Affairs says a family member or friend can create an individual ImmiAccount to help with an application. It is safer to make your own and not share the login.
Where do I sign in?
Use the ImmiAccount login link on the Home Affairs website. Check the address before you enter your details.
What if the site is down?
Try again later, and use another browser if the page won't load.
In this section
- Forgot your ImmiAccount password or usernameHow to reset a forgotten ImmiAccount password or find your username, plus what to do when the reset email never arrives.
- How to create an ImmiAccountHow to create an ImmiAccount, set up multi-factor authentication and avoid the most common sign-up problems. Includes what to have ready first.
- Link an application to your ImmiAccountHow an Australian visa application connects to your ImmiAccount, what the dashboard shows and what to check if an application is missing.
- Pay a visa fee onlineHow paying an Australian visa fee online works, when payment is taken, what to do if it fails and how to avoid payment scams.
- Update passport or contact details in ImmiAccountWhy your ImmiAccount contact details must stay current, and how to update your email, phone, address or passport details after you apply.
- Upload documents in ImmiAccountHow to upload visa documents in ImmiAccount, including documents the department asks for after you lodge, and tips to avoid upload errors.
- ImmiAccount says my email is already in useGetting an error that your email address is already used for ImmiAccount? Here's why it happens and how to recover the account you already have.
- ImmiAccount error messages and how to fix themFixes for common ImmiAccount problems: system unavailable, failed payments, documents that won't upload and errors when you try to lodge.
- ImmiAccount account locked: what to doWhy an ImmiAccount gets locked, how to unlock it, how to reset your password and what to do if you still can't sign in.
- ImmiAccount login problems and how to fix themCan't get into your immi account login? Fix common ImmiAccount login and immi login problems: wrong password, MFA codes, locked accounts and errors.
- ImmiAccount multi-factor authentication (MFA): setup and fixesSet up multi-factor authentication for ImmiAccount with an authenticator app, fix codes that don't work and get back in if you lose your phone.
- Using ImmiAccount for someone elseCan you create an ImmiAccount for someone else? How individual accounts work for family and friends, and organisation accounts for agents and sponsors.
- ImmiAccount vs VEVO: what's the difference?ImmiAccount is where you apply for a visa and VEVO is where you check your visa conditions. Here's which one you need and when to use each.